General contracting conditions
These GENERAL CONDITIONS regulate the products and services offered at the URL www.amaloa.es owned by BIGMAYOR S.L (hereinafter "AmaloA"), with CIF B76816438, owner of the domain amaloa.es and domiciled at CALLE LAURA GROTE DE LA PUERTA, 3, 2ª FLOOR, 38111 SANTA CRUZ DE TENERIFE.
Users who make purchases at www.amaloa.es fully accept these General Contracting Conditions and will be bound by them, as if they were written at the time of contracting / purchase.
The reading and acceptance of the CGC will be an essential requirement, prior to the purchase of any product through www.amaloa.es
AmaloA reserves the right to modify the CGC at any time and without prior notice. The GTCs will always be accessible from the website, so that the user can consult or print them at any time.
The prices and conditions of sale are for informational purposes only and may be modified in response to market fluctuations. However, placing the order by filling in the purchase form implies compliance with the price offered and with the general conditions of sale in force at that specific time. Once the order is formalized, the purchase will be understood to be perfected by right, with all the legal guarantees that protect the purchaser consumer and, from that moment, the prices and conditions will be contractual and cannot be modified without the express agreement of both contracting parties. . Spanish will be the language used to formalize the contract. The electronic document in which the contract is formalized will be filed and the user will have access to it in their client area.
SHIPMENTS
Shipments are made within a maximum period of 48 hours through the parcel service company that AmaloA deems appropriate at that precise moment. AmaloA is not responsible for possible delays in the arrival of the shipment due to situations beyond AmaloA's control. Whenever possible, AmaloA will send the shipping tracking code by email. The system automatically displays the different shipping methods available to your destination.
IMPORTANT NOTE: Orders are only sent / prepared once the financial transaction has been confirmed through the bank note, if the payment has been made by bank transfer, please send us the proof of payment to atencionalcliente@amaloa.es as soon as possible possible to streamline management.
Delivery times will depend on the availability of each product, in case of not having a specific product, our sales department will contact you to inform you of the approximate delivery time. Likewise, for orders that include several products, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
The client will have 72 hours to verify the integrity of all the components of the order and to verify that everything that he owes is included in the products included. After these 72 hours, the shipment will be considered accepted and claims for damage or failures with the shipment will not be accepted.
A shipment is considered delivered when the delivery receipt is signed by the customer.
In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the transport company. In the same way, it is convenient to leave a record to the transport company.
RETURNS
Once verified that the return is possible, we will ask you to send us the product (never send before confirmation), once we receive the product, we will refund the money according to the payment method you have used:
If you paid by card, we will make the payment in your account within 48 to 72 hours.
If the payment was made by transfer, we will ask you for an account number to make the payment. Keep in mind that it can take up to 48 business hours until it is reflected in your bank account.
General return conditions
Returns of the following products will not be accepted, as established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws : The provision of services, once the service has been completely executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been completely executed by the entrepreneur, you will have lost your right of withdrawal. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period. The supply of goods made according to the specifications of the consumer and user or clearly personalized, such as computers configured on demand. The supply of goods that may deteriorate or expire quickly. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (eg products and kitchen machines and the like). The supply of goods that after delivery and taking into account their nature have been inseparably mixed with other goods. The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery. The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal. All merchandise must be returned in its original packaging and conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise AmaloA reserves the right to reject the return.
Once the return form has been completed and sent, you will receive the instructions for you to send it to our facilities by email. You must send the goods without any delay, within a maximum period of 30 days from when you notify us of your desire to exercise the right. The transport costs originated by the return will be at your expense. You are free to choose and look for the agency that best suits your needs or offers you the most competitive rates. Once the merchandise has been received and verified that it is in perfect condition, the refund of the amount will be processed. We will refund the payment received, including the delivery cost with the exception of the additional expenses resulting from your choice of a different delivery method than the less expensive ordinary delivery method that we offer. We will make the payment within a maximum period of 30 calendar days from when you exercise your right of withdrawal. Until we have received the goods we can withhold the refund. Return of products with gift or promotion. A complete return (full pack or item + gift) will be mandatory in order to proceed with the refund. In the case of products that include game download codes, it will be a requirement not to have downloaded it to proceed with the full payment. In the event that it has been downloaded, the amount of the game will be deducted from the total to be reimbursed.
Guarantee
All the articles offered for sale in www.amaloa.es have a 2-year guarantee for private users according to current legislation, for professional users (with cif) the guarantee will be that offered by the manufacturer, in the event that the manufacturer offers a longer duration it will be managed directly with it. Certain Manufacturers offer a Post Sales service directly to the End Customer to reduce waiting times and offer a better service. It is completely mandatory to keep the manuals, drivers and accessories that the products may bring for the possible management of a failure under Warranty. In the event that your product presents a manufacturing fault, you should contact us to indicate how to send us the package at due expenses (to be paid by us) and the repaired unit will be returned in which case it is possible or in any other case a unit new to expenses paid (by us).
Taxes
The prices of the products that are for sale in our e-commerce establishment are exempt from IGIC for being Retail Trade (for shipments to the Canary Islands), if the shipping address is to the Peninsula the system will automatically apply the 21 VAT%, the amount of the Post Office already includes the DUA (Single Administrative Document), we will send the package with all the expenses paid and the import procedures carried out, the final amount indicated on the web is the one that you will pay (you will not have to pay anything when you receive the package at your home)
How to buy?
To make purchases at www.amaloa.es it is not necessary to register as a user, although we recommend it, simply select the desired products and select to finish the purchase at the desired time, then your Username and Password will be requested if you have it, or You can choose to make the purchase as a Guest. Once this step is done, you can choose between the different shipping and payment methods offered by our website. Orders are not considered firm until payment is received, you have 48 hours to make payment of the order or it will be canceled. Although we try to guarantee the stock, on some occasions an item that is out of stock may be selected, in which case you will be notified and you can choose to wait for it to arrive again (if possible) or the return of your payment.
Payment method
www.amaloa.es currently offers the following payment methods:
Payment by bank transfer to BANCO SABADELL or BBVA.
Credit/Debit card.
Bizum.
Paypal.
Payments made on www.amaloa.es are managed through our secure payment gateway. Under no circumstances will AmaloA store personal payment data or information.
See purchases and orders made
You can only see the history of purchases made if you are a Registered User.
Update user account data
You can update the data of your User account at www.am aloa.es at any time, it is only necessary to log in from the bottom menu of the page and select the option to edit your data.